Frequently Asked
Questions

We carry over 50,000 products from 100+ manufacturers, spanning fabrics, flooring, and wall coverings. Browse products

Use the search bar at the top of any page, or use the filter sidebar to narrow by vendor, type, fiber, construction, color, dimensions, price, and applications. Start searching

Yes. Use the color picker in the filter sidebar, or describe a color naturally to our AI Design Assistant — it understands color descriptions like "warm terracotta" or "muted sage green." Try color search

Every product includes full technical specifications: flammability ratings, fiber content, construction type, dimensions, and applications. Many products also have detailed spec sheets available for download.

Yes — we offer curated collections including Healthcare, Theatrical, Velours, Floors, Denim, and more. Explore collections

The AI Design Assistant lets you describe your project in plain language and get matched products instantly. It understands project requirements, color preferences, material specs, and more. Available on every page via the chat icon in the bottom-right corner.

The Room Visualizer lets you upload a photo of your space and preview any material applied to it. It uses AI to realistically map materials onto surfaces in your room. Available on individual product pages.

Yes, all AI tools are completely free. Create a free account to save your chat history and design boards across sessions. Create an account

Click "Request Sample" on any product page. We ship physical swatches so you can evaluate the material in person before committing to a larger order.

Use the quote request feature on any product page, or contact us directly for personalized pricing on bulk orders.

Many products display direct pricing on their product pages. For trade and bulk pricing, request a quote or contact our team for a personalized quote.

Yes, products with direct pricing can be added to your cart and purchased online. For products that require custom pricing, use the quote request feature.

Design Boards let you organize product selections by project. Add notes, pricing, sections, and share with clients for collaborative review. View your boards

Yes. Generate a shareable link and your clients can view, comment, and approve selections — no account required on their end. Manage boards

Creating boards requires a free account. However, viewing shared boards does not — clients can access shared board links without signing up.

Yes, accounts are always free. An account unlocks your wishlist, design boards, chat history, and order tracking.

The Wishlist lets you save products for later. Access your saved items from any device when logged in. View your wishlist

Yes, view your full order history and tracking information in your account. View orders

We ship nationwide across the United States.

Shipping times vary by product and manufacturer. Most in-stock items ship within 3–5 business days.

Contact our team for returns and exchanges. Custom-order items may have different policies.

We offer custom sourcing directly from manufacturers. Our white-glove service helps you find hard-to-source materials. Get in touch